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Q & A with American Lutheran Homes’ Director of Human Resources
Human Resources Director Bryan Bessa shares the ins and outs of working in the healthcare field and with Grace Lutheran Foundation, which manages American Lutheran Homes.
What kind of background do you look for in an applicant?
Previous healthcare experience is always a plus! Unless it’s a licensed position, no prior training is required for many of the positions we have. Remember, having no experience is better than having poor previous work history! We offer a training program for our communities.
That’s convenient! How long is the program and what are the details on that?
We also offer to reimburse those whom we hire after graduating from the training program 100 percent.
When an individual comes in for an interview, what skill set and personality do you look for?
When I look for employees, there are basically three components that they are made up
It’s not always about what we want in an applicant; it’s about whether we are a good fit for each other. Being qualified and whether we like you is only half the equation; if it’s not a mutual likeness it won’t work in the end.
How should an applicant dress for an interview?
I don’t get too bogged down with how people look in an interview. Suits and ties aren’t the way people present themselves in this industry. It isn’t as much about as what you’re wearing as it is about the perception I’m getting. If someone says, “I just came from work” and they are wearing scrubs, I can live with that. If someone came from home and they are wearing jeans with holes, I get the perception that they don’t care about the interview and that forces me to assume they don’t care about themselves, much less about the job, their teammates or the customers we serve. Our customers and clients deserve our best
In general, what can someone expect working in the healthcare field?
It’s hard work. It’s hard work at all levels, regardless of your role. It can be physically, emotionally and mentally draining work. It is a fast-paced environment and each day is different. The
What can someone expect working in one of the American Lutheran Homes communities?
The big thing is that we are a non-profit and we’re locally owned and operated. Those who work in our organization are caring for people who are from this community, perhaps people they know. The foundation genuinely cares about who you are as a person, not solely what you do for the company. We provide great care for our residents and their families, but we also provide the best care we can to our employees and their families. That’s equally
Employment at American Lutheran Homes can mean so many other things besides working as a CNA. What other roles are there in the organization?
There are various opportunities within our communities!
- Dietary related: dietary assistant, cook-
preparesmeals, sets tables, etc.
- Activity related: activities coordinator – plans activities like games, Bingo, town excursions, exercise etc.
- Housekeeping and laundry:
cleansrooms, infection control, cleans commercial and personal laundry, etc. These people are very important because as people get older, typically, immune systems are compromised.
- Maintenance: maintains buildings, repairs breakdowns, etc.
We have tons of opportunities where employees can work – not only in direct
We also try to pull some of those growth barriers out of the way. For those who are aspiring nurses, we offer tuition payments of up to $1,000 each semester for up to three semesters.
What have you loved about working with American Lutheran Homes?
Money is never the first question; it is “what do we need to do for this resident in
Anything else you’d like to add?
Even if someone goes into the healthcare field and decides it’s not for them, it’s still
Interview conducted by Stokes+HERZOG Marketing, P.R. and Advertising
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